Below are the solutions to some common problems you may find. If after reading them you still need assistance, please get in touch with us by sending an email to the following email address:
I forgot my password
Visit this page to reset your password.
I can't login
- Make sure you type your username / password correctly and check if capslock is enabled or disabled. Usernames and passwords are case sensitive.
- If there were various failed login attemps our system may have temporarily blocked your account. Please wait some time before trying again.
- It could be your access is blocked because your account password was compromised or you shared your password with other people. Reset your password and try again. If the system does not let you login please contact us so we can investigate and try to solve the issue.
- Your membership may have expired. In such case our system should inform you upon login. You can also check with our billing processor support page.
- If you just signed up, please make sure that the transaction completed successfully. It may take some minutes for our system to sync with the billing processor. Visit our biller support page if you still can't login after a few minutes.
The videos don't play on the site
If this happens with a single video only, please email us about it. If it's an issue with all videos on the site please check following steps:
- Clear all browser cache and cookies and try again.
- Try a different browser like FireFox or Chrome to see if the issue is related to your browser
I cannot play the videos I downloaded
Might be a video codec related issue. Try using VLC, it's a great video player that has all the needed codecs built in by default.
I want to cancel my membership
Please let us know if there is anything we can do to make sure you are fully happy with your membership. We strive for 100% customer satisfaction and are here to provide you with the best support. If you made up your mind about cancellation already, please visit our authorized biller's support page to cancel your subscription.
I found a bug / error on your website
You can send us an email with the details and how to reproduce the error so we can try to fix it.
I have some billing question
Please contact our authorized biller via their support page.